BrandBay Studios – Comprehensive Terms and Conditions

1. Agreement
By engaging BrandBay Studios (“BrandBay”), the client agrees to these Terms and Conditions, which form a legally binding agreement governing all services provided.

2. Scope of Work
All services will be delivered strictly in accordance with the approved proposal, quotation, or written brief. Any additional work requested outside the agreed scope (“scope creep”) will be quoted separately and may affect timelines.

3. Project Timeline
Project timelines will be agreed upon at the start of the engagement. BrandBay is not responsible for delays caused by the client, including late feedback, delayed content submission, or lack of approvals. Such delays may result in revised delivery dates.

4. Client Responsibilities
The client agrees to:

• Provide all required content, branding materials, and instructions in a timely manner

• Ensure that all submitted materials (text, images, logos) are legally owned or licensed

• Review and approve work within a reasonable timeframe

BrandBay shall not be liable for errors resulting from incorrect or incomplete client-provided information.

5. Payment Terms

• 50% non-refundable deposit required before project commencement

• 50% balance due upon completion prior to final file delivery

• Late payments may attract a penalty fee or suspension of services

• BrandBay reserves the right to halt work if payment obligations are not met

6. Revisions and Approvals

• Up to three (3) revision rounds are included

• Additional revisions will be billed accordingly

• Once final approval is given, any further changes will be treated as a new project or billed separately

7. Intellectual Property Rights

• All preliminary designs, concepts, and drafts remain the property of BrandBay

• Final approved designs become the client’s property only after full payment

• BrandBay retains the right to showcase completed work in its portfolio and marketing materials

8. Cancellation and Termination

• If the client cancels a project after commencement, the deposit remains non-refundable

• Any work completed beyond the deposit value will be billed accordingly

• BrandBay reserves the right to terminate a project in cases of breach, non-payment, or misconduct

9. Refund Policy
Due to the nature of creative services, all payments made are non-refundable once work has commenced.

10. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information exchanged during the project, unless disclosure is required by law.

11. Limitation of Liability
BrandBay shall not be liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, business opportunities, or reputation

• Errors after final approval has been granted

12. Indemnification
The client agrees to indemnify and hold BrandBay harmless from any claims, damages, or legal actions arising from the use of materials provided by the client or the final design output.

13. Force Majeure
BrandBay shall not be held responsible for delays or failure to perform due to circumstances beyond its control, including but not limited to natural disasters, internet outages, or government restrictions.

14. Governing Law
This agreement shall be governed and interpreted in accordance with the laws of the Republic of Zambia.

15. Amendments
BrandBay reserves the right to update these terms at any time. Updated terms will apply to all future projects.

16. Acceptance
Engagement, payment, or continued use of BrandBay’s services constitutes full acceptance of these Terms and Conditions.

BrandBay Studios
Creative. Strategic. Impact-Driven.